In the app (fastest)
Open LodgeWise and go to More → Delete account (in the "Danger zone" at the bottom of that screen). Type DELETE to confirm and tap Delete my account. It takes effect immediately — there's no waiting period (backup copies age out within 90 days; see below).
By email — no app required
Don't have the app installed, or would rather not put it on your phone just to close your account? Email [email protected] from the address you sign in with, and tell us your lodge name. We'll process the deletion by hand and confirm by email once it's done.
What gets deleted
Your LodgeWise sign-in — email, display name and password — every active session, your device push tokens, and your calendar subscription links. The link between your roster record and your payment identity at Stripe, where your lodge collects dues in the app, is removed too.
What stays on your lodge's roster, and why
Your name, degree, standing, and historical attendance and dues records remain on your lodge's roster — that's the lodge's own record, and it's what the Secretary files in the Grand Lodge annual return. Your contact and personal details — email, phone, address, date of birth, spouse's name, emergency contact, preferred name, photograph, any officers' notes about you, the lodge you affiliated from, and any note explaining a dues reduction — are cleared from that record automatically as part of account deletion. You don't need to ask your Secretary to do that separately.
This can't be undone
Once your account is deleted you'll need to be re-invited by your lodge admin to use LodgeWise again with the same email address. Encrypted database backups taken before deletion age out automatically within 90 days; see §8 of the Privacy Policy for the full detail.
Full detail on what's removed, what's kept and why, and how backups are handled is in the Privacy Policy, §8.